{"id":438,"date":"2008-11-20T01:41:25","date_gmt":"2008-11-20T06:41:25","guid":{"rendered":"http:\/\/www.jasonmorrison.net\/content\/?p=438"},"modified":"2008-11-21T17:57:47","modified_gmt":"2008-11-21T22:57:47","slug":"the-biggest-reason-not-to-buy-an-iphone-att","status":"publish","type":"post","link":"http:\/\/www.jasonmorrison.net\/content\/2008\/the-biggest-reason-not-to-buy-an-iphone-att\/","title":{"rendered":"The Biggest Reason Not to Buy an iPhone: AT&#038;T"},"content":{"rendered":"<p><a href=\"http:\/\/www.jasonmorrison.net\/content\/photos\/photo\/3044604363\/not-happy-with-att-right-now.html\" class=\"tt-flickr tt-flickr-Small\" title=\"Not happy with AT&#038;T right now\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright\" src=\"http:\/\/farm4.static.flickr.com\/3216\/3044604363_ee1df2f3bc_m.jpg\" alt=\"Not happy with AT&#038;T right now\" width=\"240\" height=\"192\" \/><\/a> AT&#038;T owes me $650.<\/p>\n<p>Before I go on, keep in mind that <a href=\"http:\/\/www.jasonmorrison.net\/content\/standard-disclaimer\/\">the standard disclaimer applies<\/a>, and I am writing from the perspective of a frustrated AT&#038;T customer.<\/p>\n<p>My wife and I both have iPhones.  I just happened to check my AT&#038;T wireless bill online, and it turns out that AT&#038;T has been overcharging us since March.  Apparently when Ann got her phone and we went to a family plan, they added a data plan for her but removed the data plan for me.  No one knows how or why.  You&#8217;re not supposed to be able to get iPhone service without the unlimited data plan<\/p>\n<p>I&#8217;ve <a href=\"http:\/\/www.jasonmorrison.net\/content\/2008\/problem-with-iphone-after-20-firmware-update\/\">run into bugs and frustrations with the iPhone<\/a> before, but bar none, the absolute worst problem with the device is the service from AT&#038;T.<\/p>\n<p> <!--more--> <\/p>\n<p>This is even ignoring common complaints like 3G coverage and download speeds.  I just keep having billing problems.  Even when I worked for them, I had billing problems.  I wonder if Apple realizes how poor customer service can tarnish user experience.<\/p>\n<p>I didn&#8217;t notice the extra charges because I set up autopay on my account.  I set up autopay because supposedly we have unlimited data plans and enough minutes that we&#8217;re not likely to go over.  So the deal is, all AT&#038;T has to do is bill me correctly and they will automatically get thousands of dollars of the life of the 2-year contract.  All I have to do is keep some money in my bank account and I don&#8217;t have to waste time licking stamps and writing checks.  <\/p>\n<p>The customer service rep was nice enough, but it took nearly an hour to resolve.  Where do I send an invoice for an hour of my life wasted?<\/p>\n<p>Lessons learned:<\/p>\n<ul>\n<li>I need to pay more attention to the autopay stuff in my bank account.  Which sort of defeats the point of autopay, though I guess it&#8217;s still better than licking stamps.<\/li>\n<li>I need to seriously consider jumping over to the <a href=\"http:\/\/www.google.com\/intl\/en_us\/mobile\/android\/hpp.html\">G1, which runs Google&#8217;s Android operating system<\/a>.  One more hiccup on my bill and I&#8217;ll even eat the $175 early cancellation fee.  Yes, that&#8217;s right, I&#8217;m actually considering paying extra money to stop service.  Nice business model.<\/li>\n<li>Free service for the next 5 months is nice, but I&#8217;ve essentially been extending AT&#038;T an no-interest loan this whole time.  I wonder if that <a href=\"http:\/\/consumerist.com\/5084297\/american-express-becomes-a-bank-and-wants-bailout-money\">qualifies me to get bailout money<\/a>?<\/li>\n<\/ul>\n<p>If you&#8217;ve run into similar problems, feel free to comment below.  Angry blog posts are a good way to vent frustration, or at least it works for me.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>AT&#038;T owes me $650. Before I go on, keep in mind that the standard disclaimer applies, and I am writing from the perspective of a frustrated AT&#038;T customer. My wife and I both have iPhones. I just happened to check my AT&#038;T wireless bill online, and it turns out that AT&#038;T has been overcharging us [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[19],"tags":[543,547,549,550,548,544,80,137,132],"class_list":["post-438","post","type-post","status-publish","format-standard","hentry","category-blog","tag-android","tag-att","tag-autopay","tag-customer-service","tag-data-plan","tag-g1","tag-google","tag-iphone","tag-user-experience"],"aioseo_notices":[],"_links":{"self":[{"href":"http:\/\/www.jasonmorrison.net\/content\/wp-json\/wp\/v2\/posts\/438","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.jasonmorrison.net\/content\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.jasonmorrison.net\/content\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.jasonmorrison.net\/content\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.jasonmorrison.net\/content\/wp-json\/wp\/v2\/comments?post=438"}],"version-history":[{"count":4,"href":"http:\/\/www.jasonmorrison.net\/content\/wp-json\/wp\/v2\/posts\/438\/revisions"}],"predecessor-version":[{"id":442,"href":"http:\/\/www.jasonmorrison.net\/content\/wp-json\/wp\/v2\/posts\/438\/revisions\/442"}],"wp:attachment":[{"href":"http:\/\/www.jasonmorrison.net\/content\/wp-json\/wp\/v2\/media?parent=438"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.jasonmorrison.net\/content\/wp-json\/wp\/v2\/categories?post=438"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.jasonmorrison.net\/content\/wp-json\/wp\/v2\/tags?post=438"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}