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I did another interview a couple weeks ago about all the scams and get-rich-quick schemes using Google’s name and logo to fool people. Here’s the article at MSNBC, take a look.

Here’s a pretty good quote that sums up the scammers pretty well:

“They prey on people who are desperate,” says Ohio truck driver Robert Anderson, who fell for a home-based job opportunity that appeared to be from Google. “They make money by lying to people, promising them the world and giving them a guarantee they have no intention of honoring.”

I don’t have much more to add except that this sort of thing is showing up everywhere – email spam, spam accounts on Twitter, various ad networks, etc. Much of it is automated but the profit margins are high enough that they can afford to have actual people creating accounts, solving captchas, etc. so any company getting spammed with these schemes has to take a proactive approach.

As Shipwreck so presciently explained in 1985, the other half of the battle is knowing. Please feel free to send this article, or the one from ABC, or the Google Blog post around to any friends and family wondering about making money online. The truth is, may people make money with their websites, but it takes hard work. There’s no secret kit that returns cash with no effort and no investment.

I was on Good Morning America this morning, interviewed for a story about the many online work-at-home scams that are floating around the web these days. Here’s a link to the story on the web site, and here’s a direct link to the video. Edit: I guess GMA’s urls don’t really work, the actual video at the link keeps changing. I even used their “link to this” button! I’ll try to find a more permanent url. I would embed the video for you here but unfortunately ABCNews doesn’t seem to allow embedding.

This is a very important story – these scams employ a number of social engineering techniques to seem trustworthy and they are tricking people who are desperate for work out of their money. The folks at GMA did a good job explaining the issue without getting too technical and confusing – please forward this on to anyone you know who’s wondering about schemes like these.

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In my Google Blog article about avoiding get-rich-quick scams, I recommended doing a web search to see what other people are saying about any site you’re unsure about. The internet is a big place – chances are if it’s a scam, someone else has already fallen for it and they’re already complaining on their blog or in a forum somewhere.

The only problem with doing a general web search is that not every site on the web is guaranteed to have good information. Some forums are more useful than others, and in the worst cases scammers and spammers spend lots of time trying to get their stuff in the index too.

So, I’ve created something to make it a little easier: a Google Custom Search Engine called Is This A Scam?

Wondering about a home business proposition? Drop a query here. Does your uncle keep falling for pyramid schemes? Send him this link and make him promise to search before he writes the next check.

Custom Search Engines are very useful and are incredibly easy to create. You can create one for your site, or one covering many sites under a certain topic, and you can even make money via AdSense For Search.

This particular search engine works well because I combed the web looking for high-quality sources of information about scams, fraud, snake oil, and consumer protection. The list well over 100 sites, including forums, blogs, news media, government agencies, and non-profit organizations. I’ll post the list here when I get chance.

If you’d like to volunteer to help out with this effort contact me. By the way, this isn’t an official Google product or service, just me in my free time using Google’s great CSE system, so the standard disclaimer applies.

Got bad results? No results? Have you seen a page in the results that has no business being there? Let me know in the comments below.

With all the comment spam, trackback spam, and pingback spam out there, developers have created some pretty powerful anti-spam tools. So why did I create a small, not-so-powerful anti-spam WordPress plugin like O RLY?

Here’s a screenshot of my pending comments a little while back. Notice the second comment, which slipped past Akismet:

Apparently some dude named Casey Fronczek wanted to let my readers know about his fishing trips. I clicked on the O RLY button, and here’s what Google had to show me:

This spam comment showed up about 17,000 times!

This is an interesting case because it shows that spammers aren’t always looking to place links or pass PageRank. They are always looking for some kind of payoff though, and you can see the roundabout technique here. Hopefully anyone interested in fishing trips in southern Florida will Google this guys relatively unique name and result in a sale. You may also see phone numbers, ICQ or other IM accounts, and similar contact information in some comment spam.

This is a little tougher to automatically delete because a spammy link is a really good signal for an automated filter. Hopefully if people have enough little tools, we bloggers can improve the state of the web as a whole. Get the plugin from WordPress.org, and please let me know of other good anti-spam plugins in the comments.

I have a post up on the Official Google Blog: How to steer clear of money scams.

These get-rich-quick schemes are all over the place. They take advantage of the Google brand and the large number of people who are out of work now and looking for new opportunities. Read the article for more info but in general, if it looks too good to be true, it probably is.

The opening paragraph is a true story – so thanks mom, for asking about this an prompting me to look into this further.

Just a quick post to point out an article I wrote on the Google Webmaster Central Blog, Spam2.0: Fake user accounts and spam profiles. This is a large and growing problem but a lot of folks I’ve talked to didn’t realize they had fake user accounts on their own sites. Excerpt:

Spammers create fake profiles for a number of nefarious purposes. Sometimes they’re just a way to reach users internally on a social networking site. This is somewhat similar to the way email spam works – the point is to send your users messages or friend invites and trick them into following a link, making a purchase, or downloading malware by sending a fake or low-quality proposition.

Spammers are also using spam profiles as yet another avenue to generate webspam on otherwise good domains. They scour the web for opportunities to get their links, redirects, and malware to users. They use your site because it’s no cost to them and they hope to piggyback off your good reputation.

The article got a write up in Information Week, which is pretty cool. Any way to let more people know about the issue.

I’m a fan of Twitter – it can be really useful. But status update services and microblogging are relatively young technologies. Twitter is the frontrunner now, but it’s still possible that everything could go south really fast. Here are five people (or more accurately, types of people) who could destroy Twitter and what can be done to stop them.

The list is in no order, except I’ve saved the most dangerous for last.

1. Spammers

Twitter spam is growing, and my guess is it’s a profitable business to be in. Spammers are getting crazy refollow-rates with very little effort put into their fake profiles. Part of this is a technical problem, with Twitter playing catchup to the collective innovative power of the greediest jerks on the internet. The more difficult part is social – users’ trust barriers are too low. Either Twitter finds ways to deal with this, or people will start treating reply tweets, direct messages, and invites the same way they do unsolicited emails now. One of the reasons I stopped logging in to MySpace was a flurry of fake friend requests that followed every session. Twitter runs that risk, in addition to the risk of service degradation.

What can be done? The good news is that no communication medium can be considered successful until someone has tried to send you unsolicited marketing and scams over it. But the Twitter team needs to redouble their efforts and head off potential problems proactively. For example, there are lots and lots of apps built on top of Twitter’s API – and almost all of them ask for your username and password. How long until one of those apps is compromised, or worse scammers make password-phishing apps of their own? Twitter needs to implement strong API keys or something like OpenID.

2. Anyone who uses url shortening services.

It’s hard to fit both a witty observation and a url in 140 characters, especially given url inflation. Bit.ly, Tinyurl, and the like perform the valuable service of giving you more space. They also cloak the destination of almost all the links on Twitter and get everyone used to following links blindly. I’ve already had friends whose accounts were hacked in order to send out a tweet like: “Check out this hilarious video: http://tiny/innocuousgibberish”. The New York Times’ account has been hacked, among others. Twitter can work on improving security and removing spam, but the more everyone uses url shorteners the more we train our friends to click recklessly. I’m as guilty on this one as anyone.

What can be done? People post links to Twitter frequently enough that maybe it should be separate field with it’s own character limit. If that’s too much complication for the brilliantly simple interface, maybe url previews should be enforced. Clients can do this now, but to be safe it should be done by Twitter.

3. Pirates, ninjas, zombies, and mafia thugs

Ah, I remember logging into Facebook the day I got my first “robots vs. hobos vs. Chuck Norris vs. etc.” request. “Ha,” I thought, “that’s a somewhat entertaining way to extend an internet meme into a social networking site.” Little did I know the horror that was about to unfold.

In all seriousness, the “tag, you’re it” games and gratuitous survey apps didn’t ruin Facebook, but they did make everything a bit more tedious. Those apps still fit within the umbrella of social networking – they don’t work at all in Twitter’s use model. When I log in, I want to see, very quickly, what the people I’m interested in are doing or reading. I don’t want to weed through their halves of various games I’m not interested in.

What can be done? This one is up to us – just don’t do it. Twittering with a hashtag for an event, a theme, etc. is fun and useful to others. Sending around vampire bites is not.

4. Chinese government officials

Think periodic fail whale sightings is bad for Twitter’s reliability? China can (and does) just block the whole site, most recently in advance of the Tienanmen Square anniversary. Why does this matter? China is a huge market, and growing. The days where being big in the U.S. meant major marketshare on the whole web are running short. What’s worse countries with theoretically free speech like Australia are following the Chinese model, proposing national internet content control (i.e. censorship).

What can be done? Many American companies just give up. Even Google has had to bend to government pressure. This is not easy to remedy. Perhaps there’s a way to take advantage of the small byte size of tweets, decentralize serving, and wrap access with something like Tor to get it through the Great Firewall. Let’s hope there’s a grad student or genius hacker out there with the right idea and Twitter is smart enough to hire them.

And finally, the absolute worst, most pressing threat the Twitter’s survival is…

(drumroll….)

5. Your mom

Despite the allure of turning this into one big “your mom” joke, I am completely serious. What happens when your mom joins Twitter? Do you censor yourself? Take your tweets private? Delete off-color tweets from your recent past?

There’s no right answer. Just about any social software eventually runs into this dilemma where the very different ways you communicate personally, professionally, and publicly collide.

What can be done? Some of the problem might fade as the userbase of sites like MySpace, Facebook and Twitter ages. But that will take years, so what can Twitter do now? It might help to have better relationship management. You could at least put your friends in one group and family in another. But in general, this strikes me as the toughest problem of them all – I don’t think there are any real solutions for the general possibility of parental embarrassment, or all efforts of every teenager in the world has yet to reveal discover them.

Disagree? Any threats I missed? Please post in the comments below.

One of the great things about having a blog is getting comments on your posts. It’s particularly gratifying when someone takes the time to tell you that your post was helpful, entertaining, or well-written.

Spammers know this and exploit it by generating compliment spam. They’ll put together a few lines of general praise and slather them across the web, hoping that bloggers will fall for the trick and post their spammy links.

Abusive social engineering like this really annoys me, so when in doubt I always do a Google exact phrase search to see if the compliment is really for me and not from a bot. This is tedious, so I created a simple WordPress plugin: O RLY Comment Spam Search.

You can get the plugin directly from WordPress.org, where you can also give it a rating to tell other webmasters how great (or non-great) it is. By the way, the plugin browser/installer added in WordPress 2.7 is very cool, and makes it much easier to try out plugins.

Judging by the thousands of blogs my O RLY searches have found, this sort of spam works. But why do spammers do it? Since WordPress (and most major blog systems) nofollow links in comments by default, the spammers can’t expect to gain any PageRank from these links. My guess is most of this spam is either intended to get traffic via clickthroughs or is generated by naive site owners, SEOs and marketers who don’t really understand how things work.

Take a look and let me know if it’s useful in the comments below. Also, let me know if it’s breaking on certain comments or otherwise buggy.

It was inevitable. As Twitter has grown and started pushing into the mainstream, spammers have started ramping up abuse. At first glance, Twitter isn’t the most obvious target – you actually have to follow someone to get content from them, users don’t generally search it for high-cpc stuff like meds and lawyers, and how much spam can you really get into 140 character messages?

But I’m seeing more invites from users like the one below:

First: What is Twitterspam? How do I know this is a spammer?

When it comes to spam, most people “know it when they see it,” but it’s helpful to look at the specific signals that this user might not be worth talking to. First off, they have 180 followers and yet haven’t posted a single update. The photo is a dead giveaway. The bio is actually pretty well-done, it’s in English and it’s not outlandish, but the homepage link (http://my-pictures.no.tp/tlow/) – she’s in Portuguese Timor?

Second: Why spam Twitter?

Spammers have two reasons to abuse Twitter: monetary payoff, and because it works.

How can they make money by tweeting a bunch of random people? Well in this case they aren’t, at least not yet. The payoff has to be through the homepage link, which I’m not following and you shouldn’t either. You get a friend invite on a system that, so far, has been a medium of immediate, short, personal communication. Your trust barriers thus weakened, you at least want to see who it is. They don’t have any updates yet, so you click the homepage link and… Virus. Or a maze of PPC affiliate pages and redirections.

Above I said spammers are hitting Twitter because it’s working. How do I know? Look at the number of followers, and the ratio of people followed to followers. About 22 percent of the people spammed so far have responded. I don’t know how many click through to the home page link, but if half the people bother to go that far they’ve got an amazing success rate for spam.

I wish Twitter luck. I know a few people over there, they’ve got their work cut out for them. This sort of thing isn’t easy to fight, it’s an ongoing process. They’ve already taken some visible steps, like using rel=”nofollow” on the Bio link, which at least keeps away blackhat SEOs looking for sources of pagerank. They’ll probably have to do more, most of it on the backend where you and I will never be the wiser. Happy spamfighting!

I read two reports today about large-scale botnets that really pointed out that security is still an open problem on the web. Recently, researchers got access to a nasty botnet, Torpig (original paper: Your Botnet is My Botnet: Analysis of a Botnet Takeover). A few months earlier researchers hijacked the Storm Worm and looked at its profitability (original paper: Spamalytics: An Empirical Analysis of Spam Marketing Conversion). Both papers are fascinating, but terrifying reads.

Some findings:

• In 10 days, a botnet running on 160,000 machines stole credentials for over 8,000 bank accounts.
• About 1 in 10 people who open a spam email click through to get infected by the malware.
• 350 million spam emails resulted in only 28 sales, but the average purchase was $100.

How do these botnets get control of machines? How do they make money? Whether it’s a spammer who needs to get someone to make a purchase on a website or a scammer stealing credit card numbers, passwords, and other information, ultimately you need to get someone to a bad website. Think about all the paths you might take to different sites during the day:

• Via a web search
• Clicking on a link in an email
• Going directly to a favorite site
• Clicking through an ad

Spammers and scammers try to take advantage of all of those methods, and given the huge volumes of machines at their disposal, it’s a wonder search engines, spam filters, and advertising systems protect users as well as they do now. Between the first and third bullet point above, there’s a huge motivation to hack otherwise good sites to inject drive-by download malware – it can happen to anyone.

So what can we do about it? I think it ultimately comes down to a combination of smarter automated methods, better ways to establish trustworthiness, and removing the economic incentives for spamming, identity theft, and hacking. I have a few posts in mind about some current tools that help with the trust issue and how we might be able to build a social web of trust.

This isn’t a new discussion, Tim Berners-Lee has been writing about the web of trust since the 1990s. But all the work done since then has yet to really solve these problems. And really, so long as a few people are willing to click on a malware link or buy drugs via a spam email, it will never stop.