Posts Tagged ‘social networking’

Blog communication ethics Facebook Google Google Plus graphic artists internet iphone last.fm mobile apps online radio OpenID Orkut platform poll social software spam Twitter Web2.0

The 5 People Who Could Destroy Twitter

Friday, June 5th, 2009

I’m a fan of Twitter – it can be really useful. But status update services and microblogging are relatively young technologies. Twitter is the frontrunner now, but it’s still possible that everything could go south really fast. Here are five people (or more accurately, types of people) who could destroy Twitter and what can be done to stop them.

The list is in no order, except I’ve saved the most dangerous for last.

1. Spammers

Seeing a lot more spammers on Twitter lately... Twitter spam is growing, and my guess is it’s a profitable business to be in. Spammers are getting crazy refollow-rates with very little effort put into their fake profiles. Part of this is a technical problem, with Twitter playing catchup to the collective innovative power of the greediest jerks on the internet. The more difficult part is social – users’ trust barriers are too low. Either Twitter finds ways to deal with this, or people will start treating reply tweets, direct messages, and invites the same way they do unsolicited emails now. One of the reasons I stopped logging in to MySpace was a flurry of fake friend requests that followed every session. Twitter runs that risk, in addition to the risk of service degradation.

What can be done? The good news is that no communication medium can be considered successful until someone has tried to send you unsolicited marketing and scams over it. But the Twitter team needs to redouble their efforts and head off potential problems proactively. For example, there are lots and lots of apps built on top of Twitter’s API – and almost all of them ask for your username and password. How long until one of those apps is compromised, or worse scammers make password-phishing apps of their own? Twitter needs to implement strong API keys or something like OpenID.

2. Anyone who uses url shortening services.

It’s hard to fit both a witty observation and a url in 140 characters, especially given url inflation. Bit.ly, Tinyurl, and the like perform the valuable service of giving you more space. They also cloak the destination of almost all the links on Twitter and get everyone used to following links blindly. I’ve already had friends whose accounts were hacked in order to send out a tweet like: “Check out this hilarious video: http://tiny/innocuousgibberish”. The New York Times’ account has been hacked, among others. Twitter can work on improving security and removing spam, but the more everyone uses url shorteners the more we train our friends to click recklessly. I’m as guilty on this one as anyone.

What can be done? People post links to Twitter frequently enough that maybe it should be separate field with it’s own character limit. If that’s too much complication for the brilliantly simple interface, maybe url previews should be enforced. Clients can do this now, but to be safe it should be done by Twitter.

3. Pirates, ninjas, zombies, and mafia thugs

Ah, I remember logging into Facebook the day I got my first “robots vs. hobos vs. Chuck Norris vs. etc.” request. “Ha,” I thought, “that’s a somewhat entertaining way to extend an internet meme into a social networking site.” Little did I know the horror that was about to unfold.

In all seriousness, the “tag, you’re it” games and gratuitous survey apps didn’t ruin Facebook, but they did make everything a bit more tedious. Those apps still fit within the umbrella of social networking – they don’t work at all in Twitter’s use model. When I log in, I want to see, very quickly, what the people I’m interested in are doing or reading. I don’t want to weed through their halves of various games I’m not interested in.

What can be done? This one is up to us – just don’t do it. Twittering with a hashtag for an event, a theme, etc. is fun and useful to others. Sending around vampire bites is not.

4. Chinese government officials

Think periodic fail whale sightings is bad for Twitter’s reliability? China can (and does) just block the whole site, most recently in advance of the Tienanmen Square anniversary. Why does this matter? China is a huge market, and growing. The days where being big in the U.S. meant major marketshare on the whole web are running short. What’s worse countries with theoretically free speech like Australia are following the Chinese model, proposing national internet content control (i.e. censorship).

What can be done? Many American companies just give up. Even Google has had to bend to government pressure. This is not easy to remedy. Perhaps there’s a way to take advantage of the small byte size of tweets, decentralize serving, and wrap access with something like Tor to get it through the Great Firewall. Let’s hope there’s a grad student or genius hacker out there with the right idea and Twitter is smart enough to hire them.

And finally, the absolute worst, most pressing threat the Twitter’s survival is…

(drumroll….)

5. Your mom

Despite the allure of turning this into one big “your mom” joke, I am completely serious. What happens when your mom joins Twitter? Do you censor yourself? Take your tweets private? Delete off-color tweets from your recent past?

There’s no right answer. Just about any social software eventually runs into this dilemma where the very different ways you communicate personally, professionally, and publicly collide.

What can be done? Some of the problem might fade as the userbase of sites like MySpace, Facebook and Twitter ages. But that will take years, so what can Twitter do now? It might help to have better relationship management. You could at least put your friends in one group and family in another. But in general, this strikes me as the toughest problem of them all – I don’t think there are any real solutions for the general possibility of parental embarrassment, or all efforts of every teenager in the world has yet to reveal discover them.

Disagree? Any threats I missed? Please post in the comments below.

Trying out Google Friend Connect on my Blog

Thursday, December 4th, 2008

If you look to your right and down a little ways you’ll see a new widget on my blog – Google Friend Connect. If you’re a friend or regular reader feel free to click on the little “Join this site” button to connect to me.

So far it seems pretty similar to MyBlogLog and other services – if I get some time between baby feedings I’ll try to write up a comparison.  The most glaring advantage for Google Friend Connect is the huge, built-in userbase of GMail users, Picasa users, etc.  You can also sign in with a Yahoo ID or an OpenID, which is very cool.

Read more on the Google Blog.  You can add it to your site as well, it only took a minute or two.

Why add Friend Connect?  It lets you make your homepage a bit more like a social networking site.  Right now its a bit limited, but I think eventually we’ll all be able to own our Facebook-style identities outside of walled gardens like, well, Facebook.

I Love Hospitals With WiFi, or Twittering Childbirth

Tuesday, December 2nd, 2008

When we were looking for hospitals and doctors offices for little Athena, wifi wasn’t really on the list so much as reputation, compatibility with our insurance, and other concerns.  In retrospect, though, thank goodness Stanford Hospital and Palo Alto Medical Foundation have wifi.

We live more than 2,000 miles from most of our family.  Not all of them could make the flight to California for the birth.  We also have too many friends around the country to possibly make all the phone calls we’d have liked to have made that night.  In addition, we had several thousand people all over the world wondering which name we would pick for our baby.

Because of internet connectivity, I was able to do a fair job of including all of them in the process:

1) With my iPhone, I was able to take and post photos during labor and delivery.  Photos of my mom’s new granddaughter were available for her, on Flickr, within minutes of birth:

Wrapped and swaddled

I’m not sure I can properly express here how much it meant to her and the rest of our family to be able to see Athena so quickly.

2)  Using the Twitterific App on my iPhone was was able to post updates to Twitter throughout the whole labor.  This is a perfect example of what Twitter is good for.  Liveblogging while my wife endures the pains of childbirth would be ridiculously insensitive, but there were always minutes of downtime here and there to tap out a few words describing what’s going on.

live-twittering

3)  Using the Twitter App for Facebook, my updates showed up on my Facebook status as well.  This was a big help, since so many more friends and family use Facebook than Twitter.

A fourth option, which we didn’t use but might have had the labor been longer, was videoconferencing with Skype.  We’ve been using Skype to keep in touch with family for some time.  It is currently my grandmother’s favorite thing to do.  Since we’ve been back home Athena has become the star of many family video sessions.

One final thing I have to mention is YouTube – we certainly weren’t going to share the gooey miracle of life with the world in streaming video, but my wife followed the videos fo several other women during pregancy up to and including labor.  We don’t know a lot of other couples having kids right now, so that gave Ann a personal connection with their stories and helped her through some of the tougher times during the last 9 months.  She could see that other people were going through the same things she was and that was an important comfort.

The common theme here, which I think goes a long way toward explaining the growth of the internet as a whole, is communication.  Because of almost universal connectivity, we were able to turn a deep personal experience into a social experience as well.

Bebo.com and Usable Social Networking Invite Systems

Saturday, November 22nd, 2008

Upside-down Jellyfish for an upside-down invite system An apology to anyone who got an unwanted invite to social networking site Bebo.

I tend to join and try out a lot of social apps as I run into them. I was signing up for Bebo when I got to the part of the process where you add friends to your account. First I saw the section I wanted, “Friends found on Bebo who are in your address book:

Next, there’s a section, “Friends of friends on Bebo who you MAY know:” I started down this list but noticed many duplicates from the first list. Normally this kind of duplication is a minor usability issue, since it wastes some screen real estate and a small amount of user attention. But in this case the duplicates were so prevalent I scrolled back to the top and clicked the “Add Friends” button.

Had I kept scrolling, I would have seen the “Invite friends to Bebo from your address book:” section with every email address checked by default.

Every social networking site has a feature like this, and it fuels the exponential growth that some of these sites experience. But sending an in-site friend invite is very different from sending a email invite. Most of us have email contacts who fall into various categories – friends, co-workers, people we’ve bought stuff from, former bosses, friends’ parents, etc. Very few people would want to actually send out invites to every single email address in their address book, so that should never be the default behavior.

So, yeah, sorry for the Bebo invite spam.

In other news, I just sent out over 3300 emails to people who voted in the baby name poll and left their email address.

Why use Twitter?

Saturday, November 15th, 2008

I played around a bit with Twitter a year or so ago, but between server hiccups and a lack of things to actually use it for, I didn’t really get into it. Now, though, I am starting to get my Twitter on. So the question is, why use twitter, especially since I gave up on it so easily a year ago?

1. Twitter fills a communication niche, one that we didn’t even know existed five years ago. It really does. There’s a whole spectrum of human communication, which can be organized from timely to timeless, from sparse to dense, from interpersonal to broadcast. Twitter falls into an interesting midpoint in that range, somewhere between instant messaging, leaving a note on the dry-erase board outside your dorm room, and heading down to the local hangout to see who’s around.

2. Twitter is a social app, so it displays classic network effects – the more people you know using it, the more valuable it is for you to use it. Working for Google and living in Silicon Valley I’ve met a lot of people over this past year who are devoted users. Twitter is good for everything from ad-hoc get-togethers to sharing in obsessive election night poll watching.

3. Twitter isn’t just an application, it’s a platform to build applications on top of. So there’s a number of apps which make Twittering more usable and effective.

  • The Twitterific iPhone App makes it easy for me to send out updates from my phone. Which I have on me at all times.
  • I’m using the Twitter Facebook app to update my status in two systems at the same time, meaning I’m more likely to make use of either.
  • Twitturly collects urls that people are talking about in almost real-time, creating a sort of incidental social news site.

Feel free to follow my twitter updates me here. Got any cool Twitter apps not listed above? Let me know in the comments below.