Tag Archives: user experience

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The Biggest Reason Not to Buy an iPhone: AT&T

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Not happy with AT&T right now AT&T owes me $650.

Before I go on, keep in mind that the standard disclaimer applies, and I am writing from the perspective of a frustrated AT&T customer.

My wife and I both have iPhones. I just happened to check my AT&T wireless bill online, and it turns out that AT&T has been overcharging us since March. Apparently when Ann got her phone and we went to a family plan, they added a data plan for her but removed the data plan for me. No one knows how or why. You’re not supposed to be able to get iPhone service without the unlimited data plan

I’ve run into bugs and frustrations with the iPhone before, but bar none, the absolute worst problem with the device is the service from AT&T.

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20 years ago, we had an excuse for bad user interfaces…

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When I was a kid, computers were slow. They had little or no storage, the most reliable connection was sneakernet, and having more than four colors on the screen at the same time was amazing. So the user experience looked a lot like this…

For quite some time now we really haven’t had those same excuses, so why does this video remind you of the point-of-sale system at work, or the database HR is still using, or the software that came with your MP3 player?