Before I go on, keep in mind that the standard disclaimer applies, and I am writing from the perspective of a frustrated AT&T customer.
My wife and I both have iPhones. I just happened to check my AT&T wireless bill online, and it turns out that AT&T has been overcharging us since March. Apparently when Ann got her phone and we went to a family plan, they added a data plan for her but removed the data plan for me. No one knows how or why. You’re not supposed to be able to get iPhone service without the unlimited data plan
I’ve run into bugs and frustrations with the iPhone before, but bar none, the absolute worst problem with the device is the service from AT&T.
This is even ignoring common complaints like 3G coverage and download speeds. I just keep having billing problems. Even when I worked for them, I had billing problems. I wonder if Apple realizes how poor customer service can tarnish user experience.
I didn’t notice the extra charges because I set up autopay on my account. I set up autopay because supposedly we have unlimited data plans and enough minutes that we’re not likely to go over. So the deal is, all AT&T has to do is bill me correctly and they will automatically get thousands of dollars of the life of the 2-year contract. All I have to do is keep some money in my bank account and I don’t have to waste time licking stamps and writing checks.
The customer service rep was nice enough, but it took nearly an hour to resolve. Where do I send an invoice for an hour of my life wasted?
- I need to pay more attention to the autopay stuff in my bank account. Which sort of defeats the point of autopay, though I guess it’s still better than licking stamps.
- I need to seriously consider jumping over to the G1, which runs Google’s Android operating system. One more hiccup on my bill and I’ll even eat the $175 early cancellation fee. Yes, that’s right, I’m actually considering paying extra money to stop service. Nice business model.
- Free service for the next 5 months is nice, but I’ve essentially been extending AT&T an no-interest loan this whole time. I wonder if that qualifies me to get bailout money?
If you’ve run into similar problems, feel free to comment below. Angry blog posts are a good way to vent frustration, or at least it works for me.